Privacy Policy

1. Introduction

At Miswak Multispeciality Dental Clinic ("we", "our", or "the Clinic"), we place the highest priority on protecting the privacy, medical confidentiality, and personal security of our patients and website visitors.

This Privacy Policy explains how we collect, handle, utilize, and protect your information when you access our official website or submit an online appointment booking request for consultation at our clinic in Ilyas Nagar, JP Nagar 5th Phase, Bangalore.

2. Information We Collect

When you interact with our website or submit an appointment booking request, we collect only the necessary details required to coordinate your clinical visit:

• Contact Information: Your full name, mobile telephone number, and optional email address.
• Consultation Preferences: Requested dental treatment (such as Root Canal Treatment, Orthodontics/Braces/Aligners, Dental Implants, Crowns & Bridges, Restorative Fillings, Periodontal Care, or Kids Dentistry), preferred appointment date, and preferred time of day (Morning: 10:00 AM – 2:00 PM or Evening: 5:00 PM – 9:30 PM).
• Clinical Symptoms & Notes: Any pain symptoms, previous treatment history, dental anxiety concerns, or notes you voluntarily share in our appointment form.
• Technical Website Data: Anonymized server logs, browser types, and device information gathered to maintain website uptime, prevent automated spam submissions, and protect site security.

3. How We Use Patient Information

Your details are used strictly for clinical coordination, healthcare service delivery, and patient care:

• To schedule, confirm, coordinate, and manage your dental consultation slots.
• To contact you via phone call, SMS, or WhatsApp regarding your requested visit time, appointment confirmations, or any necessary pre-appointment guidance.
• To prepare patient consultation files prior to your arrival at our clinic, minimizing waiting room times.
• To provide immediate triage directions in cases of urgent dental trauma or acute tooth pain.

4. Medical Confidentiality & Zero-Selling Guarantee

We strictly uphold the professional code of doctor-patient confidentiality established by dental council ethics and Indian healthcare regulations.

5. Technical Infrastructure & Security

We deploy robust digital and operational safeguards to secure all submitted patient data:

• Encrypted Connections: SSL/TLS encryption secures all communications between your browser and our web servers.
• Secure Booking Pipeline: Appointment notifications submitted through our web form are transmitted securely via Google Workspace infrastructure directly to our clinic administration desk.
• Google Maps Integration: Embedded Google Maps provides verified navigation directions to our clinic premises at Ilyas Nagar, JP Nagar 5th Phase.

6. Patient Rights & Preferences

As a patient or website visitor, you retain full rights regarding your personal information:

• You may request access to or verification of the contact details we maintain on file.
• You may request corrections or updates to your contact phone number or email address.
• You may request the deletion of your online booking request data once your clinical consultation has concluded.
• You may opt out of non-essential communications (such as routine 6-month check-up reminders) at any time by contacting our clinic desk.

7. Clinical Records Retention

Preliminary online scheduling inquiries that do not result in an in-person clinical visit are purged periodically. For patients who undergo in-person diagnosis and dental procedures at our clinic, clinical treatment records and RVG digital X-rays are maintained securely in accordance with standard Indian healthcare record retention guidelines.

8. Clinic Contact & Inquiries

If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please contact our clinic administration directly: